casavi GmbH sucht in München eine/n Technical Customer Service Manager (m/w/d) München/Berlin/Frankfurt a.M./remote (ID-Nummer: 13664324)
DIES SIND IHRE AUFGABEN: Unterstützung und Umsetzung des Quality Customer Line Performance Managements für die A320-FamilieDefinition und Implementierung von Key Performance Indicators (KPIs) für Quality Customer LinesIntegration der KPIs sowie Erstellung der zugehörigen Dashboards zur LeistungsüberwachungUnterstützung und Umsetzung des Customer Performance ManagementsDefinition und Implementierung von KPIs für Customer Management und die Customer WatchTowerIntegration der KPIs sowie Bereitstellung der zugehörigen Dashboards und Templates für Customer Management und KommunikationUnterstützung und Umsetzung des In-Service-Supports für das KundenportfolioBearbeitung von technischen Anfragen zu Manufacturing Quality Items (MQI) der KundenFunktion als zentrale Schnittstelle zu Kunden bei MQI Technical RequestsWeiterentwicklung der digitalen Transformation des TeamsVerbesserung von Prozessen und KPIs durch DigitalisierungStärkung der Wissenskapitalisierung und Nachhaltigkeit durch digitale LösungenEnge Zusammenarbeit mit zentralen und operativen Qualitätsfunktionen in Fertigung, Auslieferung und In-ServiceZusammenarbeit mit weiteren Schnittstellen, u. a.
What you will do You can take a business problem, translate it into a technical problem, and work with the team to ensure it is properly designed, planned, and delivered. Help envision and work hand-in-hand with other colleagues to develop a scalable software architecture for our API written in PHP.
What you will do Perform high-quality manual testing across multiple client e-commerce projects (Desktop, Mobile Web and Tablet), covering the complete customer journey from discovery to checkout Collaborate closely with frontend developers and project teams to understand client requirements and develop tailored testing strategies for each implementation Oversee quality across diverse client implementations while ensuring consistent excellence and optimal user experiences Take ownership of bug reports and tickets from clients, internal stakeholders, and end-users, prioritizing them based on business impact and project timelines Contribute to the development and evolution of SCAYLE Agency’s testing framework and automated testing strategy across client projects Act as a quality advocate within cross-functional agency teams, promoting best practices and driving continuous improvement across multiple client engagements Coordinate testing efforts across parallel client projects to ensure successful delivery of high-quality features within agency timelines Support holistic testing approaches across the full technology stack, understanding how frontend integrations connect with SCAYLE’s backend systems and third-party services Adapt testing strategies to accommodate varying client requirements, brand guidelines, and technical specifications Who you are You have minimum of 5 years of experience in quality assurance, testing, and debugging of frontend applications, preferably in agency or client-facing environments Proficient in manual testing techniques, including exploratory and destructive testing, as well as automated testing methodologies Familiarity with project management and ticketing tools such as Jira and Confluence for effective collaboration across agency teams and client stakeholders Strong knowledge and experience with testing tools, particularly TestRail, for efficient test management and comprehensive reporting Ability to quickly understand complex, custom-built e-commerce implementations and adapt testing approaches to different client architectures Web technologies: Solid understanding of HTML, CSS, JavaScript, browser developer tools, and REST APIs Experience working with agile methodologies in fast-paced agency environments with multiple concurrent projects Passion for delivering innovative, client-specific features quickly while maintaining the high reliability standards expected by premium brands Detail-oriented approach with strong focus on test case design, business value, brand consistency, and exceptional user experience Excellent communication skills for working directly with high-profile clients and articulating technical issues clearly Nice to have Experience with CI/CD pipelines (e.g., GitLab CI) and integrating automated tests into deployment workflows Knowledge of web performance testing (e.g., Lighthouse, Web Vitals) and optimization for enterprise e-commerce Familiarity with web accessibility (a11y) standards and testing, particularly for compliance-focused clients Previous experience in an agency environment or working on multiple concurrent client projects Understanding of SCAYLE’s modular architecture, Storefront SDKs, and Feature Packages Experience testing headless commerce implementations and API integrations Knowledge of international e-commerce requirements (multi-language, multi-currency, regional regulations) Benefits Hybrid working Fresh fruit every day Sports courses Free access to code.talks Exclusive employee discounts Free drinks Language courses Company parties Help in the relocation process Mobility subsidy State-of-the-art technology Central Location Flexible Working Hours Company pension Professional training Dog-friendly office AY Academy Feedback Culture Job Bikes YOU ARE THE CORE OF SCAYLE.
Mentor and coach Frontend Developers, QA Engineers, helping them grow their technical skills, understand system architecture, and advance their careers. Act as the key technical partner to the Teamlead Product to align engineering effort with business goals, product vision, and user experience requirements to share a joint vision between product and tech.
TypeScript) Solid know how in working with SQL or No-SQL databases You write well-structured, efficient and maintainable code and actively keep the quality of the code base in check You have excellent analytical and problem-solving skills You are used to working in an English-speaking and agile environment You raise the bar of the software you work on You enjoy investigating the ‘why’ behind specific search outcomes and translating those findings into actionable technical enhancements Nice to have Experience with Elasticsearch or OpenSearch Experience building Data Models using dbt Experience in working with a MPP data warehouse (e.g.
Strong communicator: You can communicate transparently, honestly, and effectively with both technical and non-technical stakeholders (e.g. Product, Design). Team player: You actively share knowledge, inspire other team members, and aim to fulfill team goals.
Mentor and coach Frontend Developers, QA Engineers, helping them grow their technical skills, understand system architecture, and advance their careers. Act as the key technical partner to the Teamlead Product to align engineering effort with business goals, product vision, and user experience requirements to share a joint vision between product and tech.
TypeScript) Solid know how in working with SQL or No-SQL databases You write well-structured, efficient and maintainable code and actively keep the quality of the code base in check You have excellent analytical and problem-solving skills You are used to working in an English-speaking and agile environment You raise the bar of the software you work on You enjoy investigating the ‘why’ behind specific search outcomes and translating those findings into actionable technical enhancements Nice to have Experience with Elasticsearch or OpenSearch Experience building Data Models using dbt Experience in working with a MPP data warehouse (e.g.
Strong Communicator: Ability to communicate transparently, honestly, and effectively with both technical and non-technical stakeholders (e.g., Product, Design). Team Player: Actively shares knowledge, mentors other team members, and is focused on achieving collective team goals.
Strong communicator: You can communicate transparently, honestly, and effectively with both technical and non-technical stakeholders (e.g. Product, Design). Team player: You actively share knowledge, inspire other team members, and aim to fulfill team goals.
JavaScript Python redis PostgreSQL What you will do Design and deploy innovative features for the Seller Center to enhance the online retail experience Collaborate with product managers, UI/UX designers, and fellow engineers to brainstorm and create effective solutions Utilize the SCAYLE platform to manage product and order information efficiently Enhance application performance through strategic SQL Query optimizations Engage in code reviews to uphold high standards of code quality and foster ongoing improvement Offer technical support, and troubleshooting issues to ensure consistent service for users Explore AI-supported features to streamline workflow processes Who you are Minimum of 5 years experience as a Fullstack Engineer Experience with Django 5.
Who you are 5+ years of professional experience in Platform Engineering, DevOps, or Site Reliability Engineering (SRE), with a significant focus on cloud infrastructure Fluency in scripting languages (e.g., Python, Go, Bash) for system automation, tooling development, and operational tasks Deep expertise in managing and scaling production workloads within a major public cloud provider (e.g., AWS, Azure, or GCP), including strong familiarity with core services like Compute, Networking, Identity & Access Management (IAM), and Managed Database Proven mastery of Infrastructure-as-Code (IaC) using AWS CloudFormation and/or Terraform in complex, multi-account environments Demonstrated experience designing, implementing, and maintaining robust CI/CD pipelines Solid knowledge of monitoring and logging solutions Excellent communication and documentation skills, with the ability to articulate complex technical issues to technical stakeholders Benefits Hybrid working Sportkurse Freier Zutritt zur code.talks Exklusive Mitarbeiter Rabatte Kostenlose Getränke Sprachkurse Kostenloser Laracasts Account Company Events Relocation Unterstützung Mobilitätszuschlag State-of-the-art Technologien Zentrale Lage Betriebliche Altersvorsorge Weiterbildungs- angebote Hunde erlaubt AY Academy Feedbackkultur Firmenfahrrad YOU ARE THE CORE OF ABOUT YOU.
elasticsearch AWS Python Google BigQuery Google Cloud Platform Numpy Pandas Gitlab What you will do Design and develop innovative algorithms to power a personalized shopping experience, leveraging cutting-edge machine learning techniques Deploy your solutions into production, taking full ownership and ensuring high performance and scalability Combine your data science expertise with a pragmatic, agile approach to find innovative solutions and drive measurable results within a fast-paced environment Challenge the status quo by identifying areas for improvement in existing retrieval and reranking systems, particularly those relying heavily on business logic, and propose data-driven solutions Thrive in a dynamic, fast-paced environment with a flat hierarchy, where your ideas and contributions can make a real difference Who you are Proficiency in Python or experience with at least one scientific computing language (e.g., MATLAB, R, Julia, C++) Strong SQL skills with experience in analytical or transactional database environments Theoretical understanding of machine learning principles, coupled with a hands-on approach to building and iterating on models Proven experience in building and deploying machine learning solutions that deliver tangible business value Strong understanding of data structures, algorithms, and tools for efficiently handling large datasets (e.g. pandas, numpy, dask, arrow, polars, …) Experience designing, building, and managing data pipelines Familiarity with cloud-based model training and serving platforms (e.g., GCP Vertex AI, Amazon SageMaker) Solid understanding of statistical methods for model evaluation Big Data: Experience analyzing large datasets using statistical and machine learning techniques DevOps: Familiarity with CI/CD tools (e.g., GitLab CI/CD, Hashicorp Terraform) is a plus Generative AI: Experience with generative AI and agentic frameworks (e.g., LangChain, ADK, CrewAI, Pydantic AI, …) is a plus Understanding of recommendation, retrieval and reranking systems in e-commerce and retail is a plus Excellent written and verbal communication skills in English Ability to effectively communicate complex machine learning concepts to both technical and non-technical stakeholders Proven ability to collaborate effectively within a team to establish standards and best practices for deploying machine learning models A proactive approach to knowledge sharing and fostering a quick development environment Nice to have Experience with BigQuery Knowledge of time series and (graph) neural network models Familiarity with statistical testing and Gaussian Processes Strong Knowledge of Computer Vision libraries, (e.g.
As a Technical Account Manager (TAM) at SCAYLE, you will be the strategic and technical point of contact for a portfolio of 5-10 enterprise E-Commerce SaaS customers.
You ensure that customers see the most relevant products in the right order – balancing customer needs, business goals, and technical feasibility. We work with over 1 million real-time API calls per hour and a huge amount of data to deliver highly performant and intelligent sorting mechanisms to millions of users.
As a Technical Sales Engineer for Upgrade Sales, you contribute to the growth of Nordex’s Aftersales business by developing technical upgrade solutions in close collaboration with global markets and Service functions.
Work data-driven, based on reports and analyses, to derive actions oriented toward customer needs Manage and communicate with all relevant stakeholders Understand stakeholder demands, needs, and issues – translate them into actionable & feasible product requirements and build scalable tech solutions Triaging operative issues, identifying technical dependencies, and evaluating business impact Lead cross-team projects and collaborate closely with other tech teams to execute end-to-end solutions Who you are Master’s degree or equivalent in a relevant field 7–10 years of experience in product management for tech products within software development, focused on backend systems Proven expertise in agile methodologies and collaboration with developers, data scientists, and QA managers Strong understanding of technology, business processes, and functional dependencies Hands-on experience with e-commerce systems, ideally in retail Skilled in IT project management and leading cross-functional initiatives At least 2 years of team leadership experience Analytical, detail-oriented, and customer-focused with a proactive mindset Exceptional communication skills in English, adaptable to diverse perspectives Comfortable in international work environments, with a focus on efficiency and solutions Benefits Hybrid working Fresh fruit every day Sports courses Free access to code.talks Exclusive employee discounts Free drinks Language courses Laracast account for free Company parties Help in the relocation process Mobility subsidy State-of-the-art technology Central Location Flexible Working Hours Company pension Professional training Dog-friendly office Remote AY Academy Feedback Culture Job Bikes YOU ARE THE CORE OF ABOUT YOU.
Lead High Level Operation / Technical Forums with client leadership High Level mediation in escalation/claims looking for win-win compromises Identify Relevant Sales opportunities, promote organization awareness and to ensure profitable business.
You will work closely with internal stakeholders, SAP environments, and the Osapiens cloud platform, acting as a central point for translating technical and functional requirements into implementable solutions. YOUR TASKS • Assisting in IT projects, ensuring deliverables align with business goals and timelines • Analyzing functional and technical requirements and translating them into clear, structured specifications • Evaluating implementation effort, timelines, dependencies, and cost-related aspects of system enhancements and integrations • Preparing decision-relevant documentation to support prioritization and implementation planning • Coordinating with internal IT teams, external partners, and developers to ensure aligned and efficient implementation • Configuring systems based on customer needs and supporting custom developments • Participating in testing phases (integration testing and UAT) to ensure system readiness before go-live • Providing guidance during go-live and supporting post-implementation stabilization • Working across SAP and non-SAP environments with diverse industries and markets YOUR PROFILE • Bachelor’s degree in Business Informatics, IT, or a related field, or equivalent practical experience • Experience in IT consulting, application consulting, or IT project environments • Basic understanding of maintenance and field service processes • Knowledge of SAP PM, CS, and MM, with a solid understanding of SAP system landscapes • Ability to understand technical complexity and assess implementation implications • Experience in translating requirements into actionable and decision-ready documentation • Strong communication skills and the ability to coordinate and align multiple stakeholders • Structured, analytical working style with a high sense of responsibility • Familiarity with agile methodologies is an advantage • Very good communication skills in English (written and spoken) DEINE BENEFITS Nordex bietet eine Vielzahl an attraktiven Benefits – hier findest du einen Auszug dessen, was Dich bei uns erwartet.
Responsibility It is your responsibility to understand customer project needs and providing fitting solution from Sunfire's product portfolio, as well as technical proposal preparation and close customer contact. You manage the internal cross-functional proposal team of technical and commercial functions and support the account management and business development activities.
What we offer Passion, a sense of responsibility, mutual appreciation, and respect as corner stones of our corporate culture An exciting job with the premier manufacturer of recycled plastic pallets and large containers Dedication and joy in our day-to-day work Responsibility and space for creative ideas Secure long-term employment Individual, international development opportunities with interesting career prospects Attractive compensation package Modern technical equipment We embrace Diversity and Inclusion and are committed to providing equal opportunities to all of our applicants as well as our employees – regardless of race, gender, age, religion and beliefs, sexual orientation and gender identity, disability, cultural, ethnic or national origins.
What you will do Technical Authority: Define backend architecture standards, hosting strategies, and binding technical directions across all agency projects.
YOUR TASKS • Organize, conduct, and document safety briefings and site inspections on Nordex construction sites • Advise and support all stakeholders on construction sites in all HSE-related matters • Conduct incident investigations and define necessary corrective actions • Contribute to the development and implementation of HSE programs and further develop the HSE management system • Implement customer specific HSE requirements and ensure compliance • Review documents such as qualification matrices or RAMS • Process HSE tickets and provide clear follow up communication • Participate in meetings with customers, external service providers, and authorities YOUR PROFILE • Several years of experience as an Occupational Safety Specialist on construction sites or equivalent • Completed training in occupational safety or a technical profession is an advantage • Strong assertiveness, organizational skills, and a collaborative mindset • Very good English skills and good German skills (written and spoken) • Willingness to travel regularly to construction sites and wind farms across Germany • Physically fit and certified for working at heights • Valid class B driver’s license
Support global sales teams with technical and commercial expertise during tenders and negotiations. Develop business cases and proposals for new service products and drive decision‑making processes.
Job Description You will analyse and monitor international market activities, industry news and and competitive developments and help them turn into actionable insights for the teamYou will collect and structure market information from various sources and create regular updates on market and business developmentsYou will assist in identification of potential offtakers and third party partners along the value chain You will assist in preparing tenders and customer proposals, taking ownership of bidding process and working closely with internal and external partnersTogether with senior colleagues, you will develop and maintain relationships with customers and help prepare, conduct and follow up on meetingsYou will participate in conferences, associations and industry events and start building your own network in the rapidly evolving hydrogen ecosystem Qualifications You have a degree in (industrial) engineering, economics or a comparable field, or strong relevant technical qualificationsYou bring 2-4 years of professional experiences in business development, trading, project management or marketing, ideally in energy, mobility, logistics or industrial sectorsYou have experience in tendering processes, preparing RFQs and evaluating market offers; exposure to commercial negotiations is a plus You have already worked with developing new products or markets, and can work in dynamic market environmentsYou have a sound understanding or high interest in renewable energies, hydrogen production, and PtX derivatives (e.g. ammonia, methanol, SAF) You are fluent in English and have a good command of written and spoken German Additional Information 🏡 Flexibility & Work-Life Balance Vacation: Take time to recharge - you’ll have 30 vacation days with us.
Your mission is to ensure that our technical systems perfectly align with our business goals. You will use your technical “detective” skills to troubleshoot issues, but your real value lies in your ability to understand, protect, and optimize the commercial processes that drive our success.
Can perform complex technical tasks independently Can handle pressure in critical situations (e.g. technical emergencies) by remaining calm and finding pragmatic solutions and clearly communicating these.
YOUR TASKS • Organize, conduct, and document safety briefings and site inspections on Nordex construction sites • Advise and support all stakeholders on construction sites in all HSE-related matters • Conduct incident investigations and define necessary corrective actions • Contribute to the development and implementation of HSE programs and further develop the HSE management system • Implement customer specific HSE requirements and ensure compliance • Review documents such as qualification matrices or RAMS • Process HSE tickets and provide clear follow up communication • Participate in meetings with customers, external service providers, and authorities YOUR PROFILE • Several years of experience as an Occupational Safety Specialist on construction sites or equivalent • Completed training in occupational safety or a technical profession is an advantage • Strong assertiveness, organizational skills, and a collaborative mindset • Very good English skills and good German skills (written and spoken) • Willingness to travel regularly to construction sites and wind farms across Germany • Physically fit and certified for working at heights • Valid class B driver’s license DEINE BENEFITS Nordex bietet eine Vielzahl an attraktiven Benefits – hier findest du einen Auszug dessen, was Dich bei uns erwartet.
As a Network Design Specialist (m/f/d), you will be part of a global team responsible for creating technical network design documentation for onshore wind farms worldwide. The Network Design Specialist reports directly to the Group Lead IT Network Design & Configuration within the Global Project Management Department "IT Network, Security & Access".
As a Network Design Specialist (m/f/d), you will be part of a global team responsible for creating technical network design documentation for onshore wind farms worldwide. The Network Design Specialist reports directly to the Group Lead IT Network Design & Configuration within the Global Project Management Department "IT Network, Security & Access".
To meet the ambitious growth targets of the specialized nutrition business in EMEAI, ADM WILD is seeking for an experienced “Technical Business Manager (gn)” who will take a crucial role in leading and driving technical business activities. Positionsbeschreibung With your passion for (Sport) Nutrition and your commercial mindset you develop, execute and implement all specialized nutrition projects in the EMEAI region You lead and support the development of powder blends in the EMEAI region, working closely with other units and other cross-category teams As technical customer contact and proactive technical business driver you provide guidance, support and technical management of all accounts and projects for this category You build-up, lead, coach, and train a team of scientists and technicians.